Terms and Conditions
Welcome to cayroshop.com. By accessing or using our website, you agree to comply with and be bound by the following terms and conditions. Please read these terms carefully before using our website or purchasing any products.
1. Acceptance of Terms
By accessing, browsing, or using this website or purchasing products, you agree to be bound by these Terms and Conditions, including any additional guidelines and future modifications. If you do not agree to these terms, please do not use our website or purchase our products.
2. Product Descriptions
We strive to provide accurate product descriptions and images. However, we do not guarantee that the descriptions or other content on the website are accurate, complete, reliable, current, or error-free. If a product is delivered damaged, defective, as the wrong item, or incomplete, please refer to our Return and Refund Policy.
3. Pricing and Availability
All prices are listed in INR and are subject to change without notice. We make every effort to display accurate pricing, but errors may occur. In the event of a pricing error, we reserve the right to cancel orders placed at the incorrect price. Product availability is subject to change at any time, and we cannot guarantee that an item will be in stock.
4. Order Acceptance and Cancellation
We reserve the right to accept, decline, or cancel your order at any time for any reason. After placing an order, you will receive an order confirmation email. This email does not signify acceptance of your order; it simply confirms that we have received your request. We may require additional verification or information before accepting any order.
4.1 Customer Order Cancellation Policy
Cancellation Eligibility: Customers may cancel their orders ONLY before the order is shipped. Once an order status changes to "Shipped" or beyond, the customer will no longer be able to cancel the order from the website.
Cancellation Process: To cancel an order, customers must visit their "My Orders" page and click the "Cancel Order" button on the applicable order. A cancellation reason must be selected from the provided options (Ordered by mistake, Found a better price, Delivery time too long, Changed my mind, Ordered wrong product, or Other). Customers selecting "Other" must provide additional details.
Cancellation Timeline: Cancellation requests are processed immediately. Customers will receive a confirmation notification via WhatsApp, SMS, and/or Email confirming the cancellation and refund details.
Refund for Cancelled Orders:
• Full Payment Orders: 100% refund of the order value will be processed to the original payment method.
• Refund Timeline: Refunds will be processed within 5-7 business days depending on your bank/payment provider.
Cancellation Rules:
• Orders cannot be cancelled once they are shipped.
• Once an order is cancelled, it cannot be reactivated. A new order must be placed.
• CAYRO SHOP is not responsible for any price differences if the product price changes after cancellation.
5. Payment Terms
Payment for products is made in full at the time of purchase. We accept credit cards, debit cards, net banking, UPI, wallet, and other payment methods as displayed at checkout. You represent and warrant that you have the legal right to use any payment method(s) provided by you.
6. Shipping and Delivery
We aim to deliver products within the estimated delivery time; however, delays can occur. We are not liable for any delay in delivery beyond our control. Shipping costs will be calculated at checkout based on your location and the weight of the items purchased. International customers are responsible for any customs duties, taxes, or fees imposed by their country.
7. Return and Refund Policy
After delivery, we do not accept change-of-mind or unused-product returns. Returns are accepted only for products that are damaged, defective, delivered as the wrong item, or missing parts/accessories, if reported within 3 days of delivery. To initiate a return, please contact our customer service team at [email protected] with your order ID and supporting photos or video. If the claim is approved, we will arrange a replacement first when stock is available; otherwise a refund of the amount paid will be issued to the original payment method within 7-10 days after inspection.
7.1 Cancellation vs. Return
Order Cancellation: Available ONLY before the order is shipped. Initiated by the customer through the "My Orders" page. Full refund is processed immediately.
Return & Refund: Available after delivery only for a valid issue (damaged, defective, wrong product, or incomplete package), reported within 3 days. Initiated by contacting customer support. Subject to inspection. Approved claims are eligible for replacement (if in stock) or a refund of the amount paid. Change of mind returns are not accepted after delivery.
Important: Once an order is shipped, it cannot be cancelled through the website. In such cases, customers must contact support for assistance.
8. Warranty Information
All electronics and home appliances sold by CAYRO SHOP PVT. LTD. come with a manufacturer’s warranty, where applicable. The duration and terms of the warranty vary by product and manufacturer. Please refer to the warranty information provided with the product for specific details. CAYRO SHOP PVT. LTD. does not offer additional warranties unless explicitly stated.
9. Limitation of Liability
To the maximum extent permitted by law, CAYRO SHOP PVT. LTD. shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from the use of or inability to use the website or products purchased from us, including but not limited to loss of data, profit, or business.
10. Intellectual Property
All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of CAYRO SHOP PVT. LTD. or its content suppliers and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works from any content on this website without our express written permission.
11. Privacy Policy
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.
12. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of India/Haryana, without regard to its conflict of law principles. Any disputes arising out of or related to these terms will be subject to the exclusive jurisdiction of the courts located in Gurugram.
13. Changes to Terms and Conditions
We reserve the right to modify these Terms and Conditions at any time without prior notice. Any changes will be effective immediately upon posting on this website. Your continued use of the website following the posting of changes constitutes your acceptance of such changes.
14. Contact Information
If you have any questions or concerns about these Terms and Conditions, please contact us at:
- Email: [email protected]
- Address: Dcg, 104, Dlf Corporate Greens, Sector 74A, Gurugram, Haryana-122001