Welcome to Cayro Customer Service
We're here to assist you with any questions or concerns—including order cancellations. How can we help you today?
Delivery related
Login and my account
Payment
Open box delivery
Order Cancellation
Others
What should I do if my order is approved but hasn't been shipped yet?
Is Open box delivery available for all products?
Do I need to verify my mobile number or email address every time I log in?
Can I update my account information?
How do I get invoices for my previous order without having to check my emails?
What payment methods do you accept, and is there a preferred option for customers?
How do I return an open box item?
Do you offer open box delivery, and if so, what are the conditions for receiving products in an open box?
Can I cancel my order?
Can I cancel my order after it has been shipped?
What is the cancellation process?
Will I receive a refund if I cancel my order?
What are the cancellation reasons available?
How long does it take for the refund to appear in my account after cancellation?
What's the difference between cancelling an order and returning a product?
What order statuses allow cancellation?
Do you offer cash on delivery (COD)?